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We are them -
100% Service

Thanks to a strong team in project management and the diverse technical skills of specialized service technicians around the house, real estate or retail, we offer you a level of service that is precisely tailored to you. What you can expect – always 100% performance.
  • Individual service solutions
  • More efficiency in the service area
  • More satisfied customers
  • More capacity for more growth
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Consistent order management

A strong team in internal sales contacts customers, commissions service technicians and manages individual service orders in a customer-oriented manner to ensure timely processing.

Efficient logistics management

Thanks to our own warehouse, we can fully plan the materials for service orders and deliver them on site in a timely manner for efficient service deployment by our technicians.

Competent installation, repair, retrofitting

Qualified and trained professional craftsmen carry out service orders on site competently and reliably and always act in a customer-oriented manner.

Key Account Management & Quality Assurance

Trade-specific master craftsmen ensure the quality of the technical implementation on site. They are the central contact persons for the client for all technical questions.

Comprehensive services nationwide, European

If required, we carry out individual services nationwide in Germany and for individual trades in Austria, Switzerland and Benelux. This means you only have one contact person for comprehensive service.

Marketing to the end customer

If necessary, we support you in marketing to the end customer with digital and high-performance sales and marketing campaigns. This increases the demand for your services and products.

Secure processes for satisfied customers

Thanks to our many years of experience, we use proven processes to ensure the efficient and timely implementation of service operations.

Prepare service calls

Accepting orders and making appointments with your customer on site, ensuring material availability and digitally coordinating service technicians for the specific service assignment.

Implement service on site

Competent and high-quality execution of on-site services. Project documentation and completion notification are carried out via our digital service software.

Follow-up to the order

Evaluation of the service deployment, completion and, if necessary, complaint notification as well as invoicing to the client. 

Reporting & project completion

Comprehensive final report on the project, recommendations and customer satisfaction survey. Derivation of optimizations and development needs for even better service.

Structuring the project order

Develop alternative solutions for the client. Coordinate the objectives, scope, execution and timing of the project with the client.

How can we make your service even better?

Our nationwide service professionals and high-performance headquarters are at your side. Get in touch now to discuss your requirements and benefit from our expertise.

Contact by telephone:
+49 7127 9296 300

Contact by email:
info@wr-gruppe.com

Benefit from the professional service of the WR Group

There are many advantages to working with us.

Individual service level

Service tailored to skills and cost structures.

More efficiency in service

Synergies of the service platform reduce the effort for clients.

Better quality of service

Specialists and modern processes increase service productivity.

Transparent service costs

Costs are variable based on the number of service cases.

Free capacity for more growth

Use your own employees for active growth tasks.

Wilhelm-Schickard-Str. 3
DE-72124 Pliezhausen-Gniebel

Dekra certification
DIN EN ISO 9001:2015 (quality management)

Service areas
the WR group

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