Pliezhausen, November 2024. Mistakes happen even to the best. This can happen to renowned brand manufacturers: One defective production batch, and a wave of complaints ensues. In the worst case scenario, a large-scale recall campaign threatens, requiring countless products to be reworked or retrofitted. A reliable partner who responds quickly and flexibly, even in such cases, and provides comprehensive support is worth its weight in gold. The WR Group from Pliezhausen near Stuttgart is a problem-solver for precisely such cases.
"If something goes wrong and complaints pile up, it's pure stress for those responsible. Such a situation can be unsettling," says Oliver Maurer, authorized signatory and project manager at the WR Group. "That's exactly where we come in: With our years of experience – in some trades, even decades – and our customized solutions, we reliably support our customers. Regardless of whether it's urgent retrofitting or product adaptations, whether in specialist retailers, the hotel industry, or in private homes. To ensure our customers have reliable legal certainty, our service professionals remove all defective parts or products and dispose of them properly." Furthermore, the WR Group operates nationwide, throughout Germany, Austria, and Switzerland. In the field of building services, the service provider even covers the Benelux countries.
Competence in all trades around the house
The WR Group has long recognized that time and quality are crucial factors in such cases. Therefore, the company relies on a strong team of competent service professionals covering all trades related to the home. To ensure that not only the requirements of manufacturers but also the expectations of private customers, who are often annoyed or disappointed in the event of a complaint, are met, all WR Group service technicians undergo regular training and further qualification. "In this way, we have successfully supported numerous clients through similar challenges and helped them ensure that their customers can once again use functional and safe products," says Oliver Maurer.
350 service professionals provide fast, efficient and comprehensive assistance
The WR Group's success is also based on a combination of speed, professionalism, and the widespread availability of its more than 350 service professionals. This ensures that the service provider is available wherever customers need it. The technicians ensure that every upgrade or repair is carried out professionally and precisely. The WR Group's strong headquarters coordinates all inquiries and orders and ensures individual support for each customer. This means that customers have a single contact person at WR for their project, who manages the entire project internally. Efficient processes and reliable, smooth warehouse logistics complete the all-round, worry-free package for customers.
