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Customer service representative (m/f/d) in the sanitary sector – HT-0011

Reference number: HT-0011
Your creativity, dynamism, optimism, and teamwork skills are also important to our mutual success. As a key contact, you will play a key role in shaping the impression our company makes on customers, field staff, clients, and service partners.
For express application

Job Description

The WR Group is a team of real service professionals for the areas of plumbing, windows, heat generators and trade. Whether as factory customer service for well-known manufacturers or directly commissioned by private customers: With our focus on maintenance, technical service and repairs, we ensure that our customers can enjoy their home for longer. At the same time, we are making an important contribution to resource-saving behavior and environmental protection - and have been doing so for over 30 years.

We know that we are particularly strong as a team, which is why we work together in a very collegial and trusting manner. We value open words and authentic, reliable people.

For our medium-sized group of companies we are looking for you as Customer service representative in the office (m/f/d) in the Sanitary area full-time.

The advantages at a glance

  • Full time
  • Home office
  • 30 days vacation

Apply in just 5 minutes with our express application:

For express application

This is fun for you

You are perfect if you enjoy these things:

  • Order processing for complaints and exhibition installations
  • Accompanying the order from start to finish
  • Order creation, monitoring, control and billing
  • Communication with end customers, service technicians, retailers and manufacturers via IT system, email and telephone
  • Clarification of queries

This is important to us

We live our values in collaboration:

  • We are appreciative and fair
  • We expect professional customer orientation
  • We maintain clear and open communication
  • We promote collaboration between employees to achieve common goals
  • We want a trusting and long-term cooperation

You've got that

The following qualifications are important for the position:

  • A commercial education is an advantage
  • Confident handling of IT, especially MS Office
  • Very good knowledge of German
  • You already have experience in customer service and consulting and enjoy customer contact
  • You keep a cool head and remain friendly even in stressful times
  • Ideally, you have some experience with technical products and find it easy to understand technical connections

This is what we offer you

As part of the team we offer you:
  • Future-proof job in a modern, medium-sized service company
  • Familiar working atmosphere with open communication and short decision-making processes
  • Work-life balance and family-friendliness through flexible working hours
  • 30 days of vacation per year ensure your relaxation
  • The possibility to work from home
  • Attractive social benefits such as bike leasing, employee events, etc.
  • Corporate Benefits
  • Free drinks, small cereal bar, fresh fruit and a subsidized canteen

Express application

Apply for this position without obligation and effort within 5 minutes using our express application. Fill out the questions and apply online now:

If you would like, you can upload a few documents (resume, cover letter, etc.) at this point.

If you don't have your documents ready yet, this is not a problem. You can submit these later. This means you have no disadvantages in the application process.

The application process

Experience a smooth application process at the WR Group: from the uncomplicated online application to telephone calls and personal discussions to the practical trial day. After successful selection, your professional journey begins with comprehensive training - welcome to our team!

1

Application

Apply easily via our online application portal. We value meaningful documents that provide a clear overview of your qualifications and motivation.
2

Phone call

We invite suitable candidates for an initial telephone conversation. In this informal conversation, you will learn more about the WR Group and have the opportunity to explain your professional goals. The telephone call serves to clarify mutual interests.
3

Conversation

After successful pre-selection, there will be a personal interview where you can get to know the team and the corporate culture better. Our focus is on open communication and understanding your suitability for the position.
4

Trial day

Selected candidates have the opportunity to spend a practical day in the company. This gives you a deeper insight into potential tasks, the team and everyday work.
5

begin

After a successful selection process and mutual approval, your official collaboration begins. Our comprehensive training ensures a smooth start and successful integration into the team. Welcome to WR!

Apply to us and become part of our team

Send your application to:

Stefanie Alber
Human resources officer

  • +49 7127 9296 258
  • bewerbung@wr-gruppe.com
apply online now

"At WR we create living enjoyment, focus on environmental protection and every day offers the chance to do something special. Join the team!"

Christian Hebecker
Team leader at the WR Group

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Wilhelm-Schickard-Str. 3
DE-72124 Pliezhausen-Gniebel

Dekra certification
DIN EN ISO 9001:2015 (quality management)

Service areas
the WR group

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