100 % customer service - from pre- to after-sales

Competence, experience and the required capacity in field service at all times: that’s what sets us apart. We are service professionals in the area of high-quality bathrooms and kitchens, in private households and retail exhibitions. Our service technicians are competent and trained in proven, but also in the latest electronic products and state-of-the-art technologies. From pre-sales to after-sales, we offer you your individual sanitary customer service package, always with 100 percent performance:

  • Services tailored to you
  • Professional and professional repairs, maintenance and conversions
  • Polite, courteous customer approach
  • Full transparency through state-of-the-art processes
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Assessment

Regardless of whether it is water damage, an unclear cause of the complaint or checking possible warranty claims: we analyze and document the situation on site and find the error.

Repairs

If necessary, our service technicians will repair your products professionally and according to the specified repair methods. By exchanging spare parts and individual components, we save costs and raw materials.

Exchange

Depending on product or If the error occurs, we replace complete units with the necessary care to ensure that they are of high quality Setting up your customers. We keep it that way Disturbance from dirt and noise as low as possible.

Maintenance

In order to maintain the full performance of your products for a long time and to meet legal requirements, regular maintenance is essential. We monitor intervals and carry out all necessary work.

Initial assembly

High-quality and complex products require professional know-how and handling. In addition to the services of a specialist company, we also install your products “in front of the wall” in the bathroom and kitchen.

Installation

Powerful products have extensive functions. Whether calibration, integration into the smart home or the manufacturer app: We give your customer their ready-to-use product and explain its features.

Exhibition assembly

We mount your products in the exhibitions of specialist retailers and present them perfectly. This increases the likelihood of purchasing your products. We are fast, clean and discreet.

Conversion and retrofitting

Sometimes products need to be converted or retrofitted on a larger scale, for example in specialist retailers or the hotel industry. No problem for our efficient team with a lot of organizational and logistics know-how!

Large object operations

Whether hotel, nursing home or cruise ship: large numbers of the same products are usually installed here. We provide very large service technician capacities in order to carry out necessary work quickly and in a concerted manner.

Secure processes for your satisfied customers

Clearly defined, lean, digitalized processes and ongoing monitoring of the agreed scope of services ensure efficient processes and thus satisfied customers. Our highly specialized service IT and internationally uniform standards also help you to continue your own service strategy.

Acceptance of the order

Clearly defined contact persons in our headquarters receive your orders on a daily basis and forward them directly to the appropriate service technician.

Preparation of the operation

We take care of ordering and providing the required spare parts. Clear processes regulate the flow of information, orders and goods between those involved.

Order
tracking

Accepting orders and making appointments with your customer on site, ensuring material availability and digitally coordinating service technicians for the specific service assignment.

Service deployment
on site

With punctuality, politeness and clean, professional work, we exceed your customers' expectations. We meet your high standards with our fully digital documentation.

Order
postprocessing

Immediately after completing the order, we will send you a qualified summary. This means you are immediately informed about the cause, measure and result as well as any spare parts installed.

How can we support you with customer service?

Our hotline:
+49 (0) 7127 9296 580

When we go to your customers, our motto is: We are you. This means that, as your service provider, we take on the role that you assign to us. We would be happy to clarify what role this is and what exactly you need from us in a non-binding conversation. On this basis, we then design a concept tailored to your needs and make recommendations.

Talk to us, we look forward to you!

Contact by email:
haustechnik@wr-gruppe.com

Benefit from the advantages of our service know-how

Increased efficiency

More than 150 service professionals: short journeys, low travel costs & fast response times

Plannable, variable service costs

Fixed flat rates for easier planning, budgeting and controlling

Even better quality of service

Order-based service levels, local service professionals and state-of-the-art processes

Capacity for more growth

High flexibility through adaptation to your order situation and comprehensive service

Easy communication

One contact person for all service cases - in four countries, also in the local language

Individual service concept

A concept made up of individual service modules tailored to your needs

Know-how about bathrooms and kitchens

SHK professionals with electrical qualifications, specializing in bathrooms and kitchens

Customer-oriented appearance

Professional, competent, polite and courteous in dealing with your customers

WR-Haustechnik GmbH & Co. KG

SOL-Aquaplus GmbH & Co. KG

Wilhelm-Schickard-Str. 3
DE-72124 Pliezhausen-Gniebel

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